Level 4 ILM Management
Please see below for information on each mandatory unit of the ILM Level 4 Management Qualification.
1
334 Understanding & developing relationships in the workplace
The workshop objectives are as follows:
• To understand the needs and/or expectations of others
• Know how to meet the needs and/or expectations of others
• Know how to manage relationships where it is not possible to meet the
needs and/or expectations of others
2
400 & 408 – Understanding the Management role to improve managementperformance & communication
The workshop objectives are as follows:
• Organisational goals and objectives
• Managerial responsibilities for achievement of goals and objectives
• Identify managerial communication and interpersonal skills
• Assess your own effectiveness relating to communication
• Identify areas for development and produce a development plan
3
417 – Managing & implementing change in the workplace
The workshop objectives are as follows:
• Why is change important
• Why is it important to manage and implement change
4
501 – Managing improvement
The workshop objectives are as follows:
• Critically assess the organisations effectiveness in managing quality to
meet or exceed customer requirements
• Evaluate own ability to manage quality to meet or exceed customer
requirements
• Develop an improvement plan that’s designed to meet and if possible,
exceed customer requirements
• Implement improvement plans designed to meet or exceed customer
requirements
5
339 & 340 – Understanding good practice in workplace coaching & mentoring
The workshop objectives are as follows:
• Understand the context for effective workplace coaching & mentoring
• Understand the process and content of effective workplace coaching &
Mentoring