Level 4 - City & Guilds Diploma in Business Administration
Please see below for information on each mandatory unit of the Level 4 Business Administration Qualification.
1
Understanding Organisations
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Understand the relationship between the external environment and business organisations
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Be able to analyse the impact of environmental forces on organisations and the way they are configured
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Understand the legal status of different types of organisations
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Understand the contribution of business functions and organisational structures to the overall purpose and performance of organisations
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Understand the importance of organisational policies and procedures to ensure the efficient and effective operation of organisations
2
Effective Communication in Business
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Understand the importance of effective communication in business
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Understand the importance of effective written communication in business
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Understand the importance of effective verbal communication in business
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Understand how to communicate effectively in a non-verbal way
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Understand the purpose and value of getting feedback when developing communication skills
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Be able to recommend communication methods for specific purposes
3
Business Ethics
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Understand the main principles, values and development of business ethics
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Understand national and international contemporary ethical issues affecting businesses
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Understand the role of Corporate Social Responsibility (CSR) within business decision making, its interaction with stakeholder expectations and impacts for societies
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Understand the significance of ethics in establishing and maintaining organisational policies and procedures to promote positive workplace relationships
4
Personal & Professional Development
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Understand how to plan for personal and professional development
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Understand how people learn
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Be able to produce personal and professional development plans
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Be able to make recommendations for personal and professional development
5
Resource Management
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Understand the roles undertaken and activities involved in resource management
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Understand the processes for determining resources within different types of organisations
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Understand the techniques required to plan and control the efficient and effective use of equipment and staff resources
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Be able to prepare, control and report on budgets for operational areas
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Understand the principles and processes that underpin materials management Planning & Managing Customer Services
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Understand the importance of effective customer service to organisational goals
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Understand how customer service operations are managed within organisations
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Understand how to manage problems within the delivery of effective customer service
6
Problem Solving & Decision Making
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Understand the importance of problem solving and decision making at all levels in organisations
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Be able to apply tools and techniques to a variety of problem situations
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Understand how solutions to problems are implemented and reviewed
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Be able to apply decision making techniques in a variety of contexts
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Understand the relationship between problem solving and decision making within organisational contexts