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Level 4 - City & Guilds Diploma in Business Administration

Please see below for information on each mandatory unit of the Level 4 Business Administration Qualification. 

1

Understanding Organisations

  • Understand the relationship between the external environment and business organisations

  • Be able to analyse the impact of environmental forces on organisations and the way they are configured

  • Understand the legal status of different types of organisations

  • Understand the contribution of business functions and organisational structures to the overall purpose and performance of organisations

  • Understand the importance of organisational policies and procedures to ensure the efficient and effective operation of organisations

2

Effective Communication in Business

  • Understand the importance of effective communication in business

  • Understand the importance of effective written communication in business

  • Understand the importance of effective verbal communication in business

  • Understand how to communicate effectively in a non-verbal way

  • Understand the purpose and value of getting feedback when developing communication skills

  • Be able to recommend communication methods for specific purposes

3

Business Ethics

  • Understand the main principles, values and development of business ethics

  • Understand national and international contemporary ethical issues affecting businesses

  • Understand the role of Corporate Social Responsibility (CSR) within business decision making, its interaction with stakeholder expectations and impacts for societies

  • Understand the significance of ethics in establishing and maintaining organisational policies and procedures to promote positive workplace relationships

4

Personal & Professional Development

  • Understand how to plan for personal and professional development

  • Understand how people learn

  • Be able to produce personal and professional development plans

  • Be able to make recommendations for personal and professional development

5

Resource Management

  • Understand the roles undertaken and activities involved in resource management

  • Understand the processes for determining resources within different types of organisations

  • Understand the techniques required to plan and control the efficient and effective use of equipment and staff resources

  • Be able to prepare, control and report on budgets for operational areas

  • Understand the principles and processes that underpin materials management Planning & Managing Customer Services

  • Understand the importance of effective customer service to organisational goals

  • Understand how customer service operations are managed within organisations

  • Understand how to manage problems within the delivery of effective customer service

6

Problem Solving & Decision Making

  • Understand the importance of problem solving and decision making at all levels in organisations

  • Be able to apply tools and techniques to a variety of problem situations

  • Understand how solutions to problems are implemented and reviewed

  • Be able to apply decision making techniques in a variety of contexts

  • Understand the relationship between problem solving and decision making within organisational contexts

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